Shipping & Delivery Policy

दो Pattea Pvt Ltd 

At  दो Pattea, we ensure your tea reaches you fresh, aromatic, and on time. Every order is carefully packed to preserve quality and flavor.


1. Order Processing

        All Orders are processed within 1–2 business days after confirmation.

       Customised gift orders require a minimum of 10 days for processing, depending on the level of customisation and order quantity.

       Orders are not processed on Sundays or public holidays.


2. Delivery Timeline

       Standard Delivery: 3–6 business days

       Express Delivery (if available): 1–3 business days

Delivery timelines may vary depending on your location.


3. Shipping Charges

       Free Shipping on orders above ₹ 499

       A shipping fee of ₹60 applies to orders below this threshold


4. Packaging

       All teas are packed in airtight, food-grade packaging to preserve freshness and aroma.

       Outer packaging ensures protection during transit.


5. Order Tracking

       A tracking link will be shared via SMS/email/WhatsApp once your order is shipped.


6. Delivery Issues

       Courier partners will attempt delivery 2–3 times.

       Incorrect address may result in delays or return of shipment.


7. Delays

Delays may occur due to:

       Weather conditions

       Remote locations

       Courier disruptions

We will assist you in tracking your order in such cases.

Important Note

Do Pattea is not liable for delays caused by courier partners or unforeseen circumstances. For customised or urgent orders, we recommend placing your order in advance.


8. Contact

       Email: dopattea@gmail.com

       WhatsApp: +91 90026 82391


We bring you tea as fresh as it leaves the gardens 🌱