Returns & Refund Policy

Dopattea 

Due to the consumable nature of tea products, we maintain strict quality and hygiene standards.

1. Returns Eligibility

We accept returns only if:

●       You received a damaged, defective, or incorrect product

●       The issue is reported within 48 hours of delivery

2. Non-Returnable Items

●       Opened or used tea packs

●       Products returned without original packaging

●       Orders placed during sale/discount (unless defective)

3. Replacement Policy

●       Eligible cases will receive a replacement or refund

●       Subject to verification with images/videos

4. Refunds

●       Processed within 5–7 business days after approval

●       Credited to original payment method

5. Return Process

  1. Contact us with order details
  2. Share proof (images/videos)
  3. Our team will guide next steps

6. Shipping for Returns

●       Return shipping is covered by us only for defective/wrong items

7. Contact

●       Email: dopattea@gmail.com

●       WhatsApp:+91 90026 82391

We ensure every cup meets our standards — and yours 🍵